
TwoPointChizel, in is there a VIP section on discord?
2 days ago
Hello!
I've just pinged you a DM on Discord.
Cheers,
Chizel
TwoPointChizel, in is there a VIP section on discord?
2 days ago
Hello!
I've just pinged you a DM on Discord.
Cheers,
Chizel
8 days ago
TwoPoint_Abby, in Helicopter bug
13 days ago
Heya everyone, really sorry you've been facing this issue.
As others have said, please try using the Drag Demolish too to sell the helipad, alternatively to sell it you can place a building over it which will do the same thing.
When you replace the helipad, it may be worthwhile putting it in a difference location. Some players have experienced issues where the helipad got stuck in the corner of a map, for example.
For anything bug or performance related, please make sure you're reporting the bugs on the bug section. Our support team are most active there, and by reporting it helps them investigate as they have more information at hand.
Thanks and take care,
Abby
TwoPoint_Abby, in Atrocious performance on PS5.
13 days ago
Heya folks, we're sorry to hear you've been experiencing issues on PS5.
We've had a few hot fixes go live since launch, and each one has included optimisation tweaks alongside bug fixing. We know that the job isn't done, however, and are working on our first 'big' patch (update 2.0) as we speak. This patch is currently being beta tested so that we're sure we've gotten it tuned perfectly.
Please can I ask everyone to make sure they submit bug reports in our bug section? Our support team are most active there, and the more reports and information we have, the better, as it helps us investigate and prioritise better.
For the d-pad issues, the team has been investigated and we hope to have a fix on it's way soon.
Thank you for reporting, and take care!
TwoPoint_Abby, in Game crashes on PS5
13 days ago
Morning, we're really sorry to hear you've been experiencing performance issues.
For bugs and issues, please report them in the bug section so the team has extra information to investigate: https://community.twopointcounty.com/two-point-studios/two-point-museum/bugs
We're currently preparing our first big update (version 2.0), which, alongside new things and quality of life changes, has a load of optimisation and bug fixes which we hope will help.
Thanks and take care!
TwoPoint_Abby, in Really bad lag on PS5 with larger museums
13 days ago
Morning, we're really sorry to hear you've been experiencing performance issues.
For bugs and issues, please report them in the bug section so the team has extra information to investigate: https://community.twopointcounty.com/two-point-studios/two-point-museum/bugs
We're currently preparing our first big update (version 2.0), which, alongside new things and quality of life changes, has a load of optimisation and bug fixes which we hope will help.
Thanks and take care!
TwoPoint_Abby, in The Rowling references are getting offensive
16 days ago
Hey friend,
I understand needing a vent now and then; the world is a scary place at times! We're not affiliated with or reference any particular works in our titles. While we might have nods to certain things in real life, Two Point County is its own separate universe, and we don't have any links/affiliations to the franchises you've mentioned.
The only exception is that as we're a SEGA-owned studio, you will find SEGA references, easter eggs, and even items in-game.
If there are specific parts of our games that have caused upset or hurt, I'd urge you to please send us an email to contact@twopointstudios[dot]com so we're able to take that feedback on board. I ask you to email in as we try to keep our community spaces as a refuge for people to escape from 'real-world problems', and so discussing topics that have the potential to get heavy is best kept elsewhere to protect that. I know that's a naive approach, but our closed garden spaces, like our Discord, have become a safe space for people to chat about games and distract themselves if that's what they need.
If you'd like to look into more about the work SEGA does, you can search for SEGA Pride to see a history of the company's fundraising efforts and campaigns over the years
Take care, from a fellow aroace AuDHDer
-
Abby (Junior Community Manager)
TwoPoint_Abby, in School trip guests stuck in cafeteria, trip remains at 50% - SOLVED
22 days ago
Heya Qrinch! We sadly can't merge threads, we've requested this feature with the team who make the forums, as it would make things tidier you're correct!
If we could please have people submit bugs or issues in the bug section, there you're able to +1 other people's bugs and add your own notes, and you can search common issues.
Apologies you've been running into stuck guests and visits y'all too - we have this tracked and a number of fixes have gone out already to address people getting stuck; we still have a few issues sticking around as you've spotted. Please submit a bug report to us, and by using the bug section, we ensure the support team gets all the information they need to investigate.
Google Translate:
Hallo Qrinch! Leider können wir Threads nicht zusammenführen. Wir haben diese Funktion beim Forenteam angefragt, da sie für mehr Übersichtlichkeit sorgt. Du hast Recht! Wäre es nicht schön, wenn wir Fehler oder Probleme im Fehlerbereich melden könnten? Dort könnt ihr die Fehler anderer mit +1 bewerten, eigene Anmerkungen hinzufügen und nach häufigen Problemen suchen. Entschuldigt bitte, dass ihr auch bei Gästen und Besuchen feststeckt – wir haben das im Blick und bereits einige Fehlerbehebungen veröffentlicht. Wie ihr bemerkt habt, gibt es aber immer noch ein paar Probleme. Bitte meldet uns einen Fehler. Durch die Nutzung des Fehlerbereichs stellen wir sicher, dass das Support-Team alle Informationen erhält, die es zur Untersuchung benötigt.
TwoPoint_Abby, in Immer wieder falsche Autokorrekturen und automatische, falsche deutsch-englische Übersetzungen ?
22 days ago
Hiya, thanks for getting in touch! Sorry you've been running into mistranslations, please could you report them in the bugs section?
That way we can get them all logged and ensure our localisations team see the issues, thanks.
Google Translate:
Hallo, danke für deine Kontaktaufnahme! Es tut uns leid, dass du auf Übersetzungsfehler gestoßen bist. Könntest du diese bitte im Fehlerbereich melden?
So können wir alle Fehler protokollieren und sicherstellen, dass unser Lokalisierungsteam die Probleme erkennt. Danke.
23 days ago
Heya, we've asked the website team to run a script to manually unlock these profile pictures for you. They should unlock on account creation but it hasn't worked for those of us with existing accounts!
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