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Bug report not working

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5 days ago
Jul 1, 2025, 12:01:32 PM

I've been trying to file a bug report but I keep getting the "error occured, contact administrator if problem persists" message and can't go forward with it no matter how many times I try or try at different time of the day. Has anyone encountered this? Any suggetion to solve this?

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5 days ago
Jul 1, 2025, 12:49:03 PM

I've had this tons of times as well, but usually if I try later at a different time it has sorted itself out. Have you tried logging out/clearing browser/emptying cache/deleting cookies/different browser and all that stuff? It shouldn't even be necessary of course, but sometimes I've found it helps. 


Overall this forum is one of the most poorly designed online platforms ever seen by the human eye, so I do share your frustration; every bug report I've submitted here has been a rage fest. 

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4 days ago
Jul 2, 2025, 12:19:16 AM

I'm also running into this issue, I tried clearing my cache/cookies and that didn't help. Super frustrating because I have a lot of files to upload and I keep having to redo it. I can't even save it as a draft to try later :/

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4 days ago
Jul 2, 2025, 6:38:54 AM

Did you know you can also submit bugs through the Sega support place? I'll post the link here. 👍


(Just be forewarned, they'll try and send you over here anyway, so the whole point of Sega even having a support section for Two Point in the first place is therefore IDIOTIC. 😑 I've already told them, in great detail, how utterly useless this forum is in every respect, but please feel free to further mention it.)


Anyway, it can be found here:

https://support.sega.com/hc/en-gb/requests/new

(Scroll to the end for Two Point.)

Updated 4 days ago.
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4 days ago
Jul 2, 2025, 11:16:33 AM

Hey y'all, if both of those fail, then you can also email us instead at support@twopointstudios.com - please make sure to give your email a subject and description of the issue, including your platform, similar to how you would report here.


Please be mindful that the bugs section is the best place to bring gameplay bugs, and we're in constant talks with the website team to bring updates and changes to the platform too.


We're aware that a number of people are encountering issues when trying to upload files to the bug section. In this case, zipping them may help, as sometimes the website gives an error due to file size and type. We've fedback that these error messages should give you more information, as currently they don't let you know exactly what's up.


Apologies for the hassle all!

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