Hello,

We've unfortunately identified a bug with the latest update (1.2.177126)

There is an issue that happens when there are some types of exhibit in the inventory (items with multiple parts like the Roach animatronics), and after this has happens the game won't let you back into the level save.

The good news is that we've fixed the problem and once we've released the update, you'll be able to continue your save. 

Hi there!

I have a little update for you - we're able to reproduce this hang (we cheated to get 2000 friends), and we've used some debug tools to dig into why it's happening, and we can see that it's not to do with Two Point County, but with some other online connection the game makes, and that particular connection is much less efficient on PS5 than other platforms. We're working on a fix now, and if all goes well, we should be able to get this out next week!

Thanks again for your patience!

Thanks,

Ben

Hello Everyone, 

We are sincerely sorry for the issue regarding launching on Xbox. Our friends at Microsoft have informed us that a caching issue in some regions was causing patch issues.

If you're still experiencing this issue, please try updating and launching the game again, and make sure your console is also updated. 

Additionally, on your dashboard:

- Press the Xbox button
- Go to My Games and Apps
- Click the start button

- Refresh your library.

Thank you so much for your patience with this as we worked to resolve the issue!

Jax

Thanks both - I'm now fairly sure that this is a performance issue to do with our player profile handling, for PlayStation accounts with lots of friends. Unfortunately we're not popular enough to have found this ourselves :D I don't believe it's anything to do with Two Point County, but we'll investigate that also anyway.

Please bear with us whilst we confirm this and work on a fix - I'm guessing that the fix itself will take less time than it will to create hundreds of fake PSN accounts and make them friends with each other!

Thanks,

Ben

Heya, they've partnered with us for this giveaway! You can sign up on the Two Point Museum page https://www.fanatical.com/en/game/two-point-museum in the special offers section just below the game - good luck!

Hello,

 We're aware that there are some problems currently with updating to the latest patch for Two Point Museum for Xbox Players.

 We're currently investigating the issue and will update as soon as we have more information.

 In the meantime, some players have found that re-installing the game has helped, or going to network settings and selecting "go offline" prior to starting the game.

 We're very sorry for the inconvenience and hope that this is solved ASAP so everyone can continue playing!

Update 6th March: 

Microsoft have now updated their Live Status to confirm that some games are having issues launching https://support.xbox.com/en-GB/xbox-live-status

​
Update 6th March (Afternoon): 

We've been told by Microsoft this issue is now solved - please let us know if you experience any issues!

Many thanks, 

Jo & the Two Point team

One more quick question! Yesterday we released an update (version 1.2.172348), which happens to have a change in the area I think this bug occurs in - does the freeze still happen in the latest version?

Hi Blitskreeg,

That's very useful information - thank you! So you're saying that PS4 Campus was fine, but PS5 Museum is not - and I'm going to guess that Campus on PS5 would also have the same issue (let me know if you ever tried this). Re-reading the original post from Dutch_Gamer1982, it sounds like the PS4 version of Campus also worked fine - but playing Campus on PS5 had the issue.

I have a theory about what's going on, I need to gather a bit more information though... these questions are for everyone who's having the issue:

• Can you say roughly how many PSN friends you have? Is it a particularly large number, say over 100?
• Do you remember if this was happening before you had logged into Two Point County in-game? So your current PSN account, but not signed into Two Point County?

And of course, I'd still like to hear from other people about answers from the questions in my last post, about exactly where the freeze happens - it's possible that there are different bugs happening here.

Thanks,

Ben

Hi all!

We've realised you already mentioned that signing out of Two Point County improves things Dutch_Gamer1982 - so don't worry about trying that again!

As Jax said, letting us know if you have lots of PSN friends would be useful - we've seen issues before where this can cause waits whilst we query Sony about friends. That would explain how using a different PSN account could fix the problem.

It sounds like even after you managed to log out (by hitting the Two Point County button in the main menu), next time you started the game, the long wait came back, which is unusual - is that right? Did you fully exit the game, e.g. by choosing "quit game" from the PlayStation switcher menu? When you loaded up again, did it show you as being logged back into Two Point County again even though you had previously logged out?

For the long load itself - it sounds like a few different things may be being talked about here, so I'd really like to narrow it down to help us focus our efforts. Can I just check exactly where these long loading times happen? It might be more than one place - please let us know which ones:

1. Is this when you start the game for the first time, as in, from the PlayStation menus, before you see the game's main menu? It may be this, since it sounds like it took 10 mins to get to the point where you could sign out of Two Point County.
2. Is it when hitting the 'sign in to Two Point County' button on the main menu? So it waits for a long time before you can hit any other buttons?
3. Is it immediately after hitting the 'continue'/'new game'/'sandbox' buttons on the main menu? So after hitting the button, you get a very long loading screen (with a "did you know?" tip), followed by the map screen, or seeing the first level if you chose 'new game'.
4. Or is it when choosing to enter a museum, whilst you're on the map screen? So again you get a very long loading screen with "did you know?" tip, followed by seeing the museum you're loading into.
5. .... a mystery 5th option!

I'm just trying to understand what could even be taking a long time to load here, since we've tried hard to force this to happen (by faking bad network conditions etc) and we haven't seen long load times yet, which makes it tricky to know where to look. Another useful thing to help us would be to take a video of what you're doing just before the long load - no need to video the actual load, I'm sure you've got better things to do :)

Thanks,

Ben

Hello all! 

Apologies for the delay in response, we are working with the County account team and the dev team to try and resolve this issue. We have a few questions for you all! 

1. Would you be able to confirm for me if being signed out of the Two Point County account completely on the affected PSN account, does the game load okay or is it also still slow? 

2. In terms of the PlayStation accounts you have, is the friends list heavily populated? 

Thank you for your patience and assistance with this, hopefully we can resolve this soon!

Jax