Heya, we've asked the website team to run a script to manually unlock these profile pictures for you. They should unlock on account creation but it hasn't worked for those of us with existing accounts!

Hi All,

We've now reopened the forums.

SEGA and G2G have been investigating and applied some actions that will hopefully reduce the spamming. We're going to check the data from the weekend on Monday and we'll lock down again if needed. 

Thanks for your patience! 

Chizel

Hi all, We have an update for you! This was meant to go out at the same time as the post on the Steam Community back on the 19th - oops... better late than never?

In short, we have a fix, and if things go well, we should be able to get this fix to you next month.

We've managed to reproduce the issue with controllers becoming unresponsive, and with the game then locking up when trying to exit - we bought a Lenovo Legion Go, and it does happen very quickly there. We've dug in, and have found that it's due to a bug in the Unity engine's input handling code. It's very likely to be the same issue that affects both the Legion Go, and other controller types on Windows. We've worked with Unity, and they have fixed the issue in an upcoming release, which we've upgraded to, and we're currently testing now. I've confirmed that the issue is fixed in the new version. We hope to release this in a larger update to Two Point Museum soon. We can't give a firm date yet, since upgrading the engine version does often take extra time to hammer out any new issues that get introduced. I hope that this happens next month though.

For more details, for anyone interested - these are the specific Unity bugs causing this issue, fixed in version 6000.0.37f1, which we're upgrading to (from 6000.0.17f1):

• UUM-85315: https://issuetracker.unity3d.com/issues/input-is-not-received-after-some-time-when-using-a-gamepad
• UUM-91181: https://issuetracker.unity3d.com/issues/player-exe-remains-open-as-a-background-task-after-closing-it-when-active-input-handling-is-set-to-input-system-package-new

There is one caveat, which is that there's one more bug still present in this version, which causes the same issue to happen in very long play sessions. We'll need to take another engine upgrade to get this fix - but I don't believe it will affect you as it should only be unusually long play sessions.

• UUM-98890: https://issuetracker.unity3d.com/issues/the-input-system-will-stop-responding-to-events-when-the-number-of-handled-inputs-reaches-the-max-int32-value-2147-483647

Thank you all for being so patient while we investigate this!

All the best,

Ben

Hey Pointians,

We're very sadly locking these forums temporarily due to the website being targeted by an influx of spam accounts. We're working with the forum team diligently to provide a proper solution to prevent this spam attack and in the interim keeping the creation of new threads locked. 

This is sadly the best course of action to keep the community safe, as many accounts are sharing inappropriate content. 

Need bug support?  

Hey folks! We're really frustrated as well, and can't say sorry enough for the disruption the spammers are causing

The forum team at Games2Gether/Amplitude is monitoring and banning words or IPs as they can, and are working on more permanent solutions to stop the spammers. We've also deleted the posts and banned accounts as soon as we're able, and crossing everything for a long term solution soon 

We really appreciate you all being proactive and reporting the accounts, and we're moderating as fast as we can, but as you can imagine, we have a lot of places to keep an eye on and be active across so we're trying out best until the forum team can put a solution in place!

Hi all,

I've seen a few reports regarding the absence of Sneaky Surveys so thought I would try to shed some light on it for you.

We had to remove this event because it could block your staff being healed when sent to locations like Remedial Springs. 

To combat having to remove it, we're currently testing some changes that increase the chance of finding higher quality exhibits. We thought it was important to fix the bug that blocked healing before finishing the balance tweaks.

We're hoping to release a large patch in April that will include the new changes and many other great things! 

For now, the best way to increase your chances of better Exhibits is to run detailed expeditions. A detailed expedition will increase the quality you find by one.  Some of you will have seen Pinstar's video that cottoned on to this, we previously didn't have the tooltip in place at launch that explains the benefit of detailed expeditions, but it should be there now :D

I hope that helps! 

Thanks for your patience,  

Chizel

Thank you for reporting the accounts y'all!

We're really frustrated by this and sending daily reports to our website team to help with limiting these accounts as we know it's affecting your experience. They're working on better fixes to prevent this from continuing. 

Hey Everyone,

If you're still having issues claiming your twitch drops please check out the steps below which I hope will help solve your issue!

Step 1 - Refresh Twitch Drops from Two Point County

1. Close any open Two Point Museum session you have open

2. Go to the connections page on Two Point County and click "Refresh" on your Twitch account and wait for the timer to update, and then refresh your Steam account and follow any steps required

3. Launch Two Point Museum and ensure you're logged into Two Point County

Step 2 - Anyone still having issues syncing, try these steps which should force a full re-sync:

1. Ensure your Twitch Account is has been connected, as long as you have followed the process the connection should be complete, even if it still says "Connect" on the Twitch Drops page. (TPM Launch Twitch Drops: https://www.twitch.tv/drops/campaigns?dropID=3d47ac9f-e88c-11ef-9841-0a58a9feac02)

2. Check you have claimed all your eligible Twitch Drops from the Twitch Inventory: https://www.twitch.tv/drops/inventory

3. Disconnect your Steam and Twitch account from Two Point County (Here: https://account.community.twopointcounty.com)

4. Launch Two Point Museum and Logout from Two Point County and close the game (Select the Two point logo in Extra Content on the main menu and following prompts)

5. Re-connect your Steam and Twitch account to Two Point County

6. Launch Two Point Museum and login to Two Point County

7. If you still haven't received the Twitch Drops after Step 5, as a final step, restart your game.

Hopefully you will now have received your Twitch Drops!

Thanks all so much for watching and playing Two Point Museum :)

TwoPointChris

Hey Trippsy,

Pesky thieves! If you can find the Uptown Wetlantis and Downtown Wetlantis locations on the Two Point Sea map, they should allow you to get more Water Ruin exhibits in order to allow you to complete this objective!

Hope that helps :)

TwoPointChris

Hey CaptnFish,

Sorry to hear about your stuck ghost! We are testing a fix for ghosts which don't do anything when outside of their room, so hopefully that will fix this for you.

We'll get that update out as soon as we can! I hope you're still able to enjoy the game :)

TwoPointChris