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[Known Issue] Controller/Input issues for some players

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11 days ago
Mar 13, 2025, 2:57:16 PM

​Hello,


We're aware that some players are having issues with controllers and we're sorry about this!


 These are the reported problems:

  1.  Controller disconnecting or becoming unresponsive after varying play lengths (various controller types)
  2.  Legion Go controls stop working
  3.  Some crashes that seem related


 To help us with investigation if would be great if anyone who is experiencing this bug could send us some info to support@twopointstudios.com or add as a bug in the forum. 


  1. Dxdiag https://support.sega.com/hc/en-gb/articles/201556491-Creating-a-DXDIAG-Report
  2. Logs If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA% in to file explorer) 
  3. Installed software report https://docs.google.com/document/d/1KDaBFMorDxKDYCD5uo9mO6gwaa-MsbUum0co0UPrjR8/edit?tab=t.0


 Let me know if you have any questions,


 Many thanks,

 Jo

Updated 11 days ago.
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9 days ago
Mar 15, 2025, 9:03:08 PM

Hi all,


Just a little update - we bought a Legion Go (as it seemed the best way to get the same hardware as players experiencing the problem), and we've reproduced the bug! We're already working on diagnosing the problem and then fixing it - hopefully it won't take long. I believe that the problem on the Legion Go is the same as the problem affecting other controller types on Windows.


Thanks,

Ben

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