Hiya, apologies for the hassle redeeming these has caused.

Please could you try going to https://account.community.twopointcounty.com/account/link-account and hitting refresh next to your Steam Connection?

It should look something like this once the connection has refreshed.

Hiya, the bundles are only live during promotions currently, so when we have a sale, the Healthy Collection etc. appear too ^^

​​​Hey Pointians, 

We're very sadly locking these forums temporarily due to the website being targeted by an influx of spam accounts. We're working with the forum team diligently to provide a proper solution to prevent this spam attack, and in the interim keeping threads locked. 

This is sadly the best course of action to keep the community safe, as many accounts are sharing inappropriate content. 

Need bug support? 

Heya, for changing your details please contact the data team at SEGA. If you drop them an email regarding your data or changes to DPO@sega.co.uk they can help!

We're really sorry for the frustration and you having the power to do this yourselves is something we've been heavily requesting the team who make this site do.

​Hi y'all, we're working with the technical wizards at G2G to figure out what's gone wrong with redemptions, we're sorry for the faff and hassle. Games2Gether is the original name of this platform which is why you might see it referenced in-game!

​Hi y'all, we're working with the technical wizards at G2G to figure out what's gone wrong with redemptions, we're sorry for the faff and hassle. Games2Gether is the original name of this platform which is why you might see it referenced in-game!

Hey there! Sadly at this time we've no plans to bring additional DLCs to console. We're a small team so our main focus is in other areas of development currently.

We do let the team know about community requests just like this, so I'll make sure to pass on your feedback, especially as you're not the only person to request it!

BrightyUK wrote:

Thanks for the update Abby, however I am still unable to claim due to the 'ERROR_SEGA_STEAM_ALREADY_LINKED' issue reported in the following posts:

https://community.twopointcounty.com/two-point-studios/two-point-hospital/forums/5-general-discussion/threads/908-can-t-i-get-tph-s-golden-toilet-now?page=2#post-6181

https://community.twopointcounty.com/two-point-studios/two-point-campus/forums/1-general-discussion/threads/1107-can-t-get-connection-to-steam?page=1#post-4499 

https://community.twopointcounty.com/two-point-studios/two-point-campus/forums/1-general-discussion/threads/1394-can-t-connect-my-account-with-steam-or-twitch-amazon?page=1#post-5759

Hopefully this is still being looked into by the Tech Guys!

Hey, thanks for getting back to me!

Please could you drop me a DM with your Steam ID? If you navigate to your Steam profile, your ID is the bit that appears after "https://steamcommunity.com/profiles/" this may be a string of numbers or you may have customised it to be your username

I've tracked down the email thread we have with our tech team, and they have fixed the issue thankfully! Sadly, some accounts who were linked before the bug was fixed may still encounter this error, the tech team have a list of accounts to check, so I can ask that yours' be fixed as well if it isn't already on their radar (:

Appreciate your patience with this!