Please continue reporting at https://community.twopointcounty.com/two-point-studios/two-point-museum/bugs - your bug reports make a massive difference and help us investigate issues! 

Need help, or want to share your builds? 

If you're looking for game advice, or to chat with fellow Pointians about our games, please join us in the Two Point Discord at: discord.gg/twopointstudios If you're on PC, you can of course chat and discuss our games on the Steam Discussion forum: https://steamcommunity.com/app/2185060/discussions/

We're very sorry for any hassle this has caused and hope to be back to normal forum operations as soon as possible, thanks for your patience. 

Please could you all check this page https://account.community.twopointcounty.com/account/link-account - under connections if everything is working you should see your Steam profile here, and you can press the refresh (curly arrow) button to redo your connection. It looks like this:Please be patient and wait for it to refresh, the link button will slowly fill up grey, please don't refresh the page or leave until it's done.

If you can't see your Steam account here, you need to head to https://community.twopointcounty.com/profile/me/rewards and click on Hospital Pass, then click the Steam button to be redirected to Steam, where you'll need to sign in and hit Allow so SEGA can grant you the key. 

You can also check if you already have the packs by right-clicking Two Point Hospital in Steam, opening properties and DLC. The packs will look like this, make sure the check box is checked otherwise you won't download the items (it should be checked by default :) )

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Please could you all check this page https://account.community.twopointcounty.com/account/link-account - under connections if everything is working you should see your Steam profile here, and you can press the refresh (curly arrow) button to redo your connection. It looks like this:Please be patient and wait for it to refresh, the link button will slowly fill up grey, please don't refresh the page or leave until it's done.

If you can't see your Steam account here, you need to head to https://community.twopointcounty.com/profile/me/rewards and click on Hospital Pass, then click the Steam button to be redirected to Steam, where you'll need to sign in and hit Allow so SEGA can grant you the key. 

You can also check if you already have the packs by right-clicking Two Point Hospital in Steam, opening properties and DLC. The packs will look like this, make sure the check box is checked otherwise you won't download the items (it should be checked by default :) )

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Hiya friend, Two Point Hospital is available on the Microsoft Store here!

Heya friend,

As you've found out, the Prime Bundles were released for a limited time only. For Hospital, those items (bar 2-3, for example the Twitch Rug which was event exclusive) were re-released for everyone via packs or DLCs.For exmaple, a lot of the retro style items are in this pack. On the Wiki, if there's particular items you're looking for, you can click the blue link to the item's page to see what pack it belongs to.

Most of the packs and DLC will be in the JUMBO edition of the game, however if you're a console player please read the product description as sadly not all DLC for Hospital was released on consoles.

If you're a Steam player, you're able to redeem the Hospital Pass by heading to the rewards tab on the top bar, and linking your Steam account to redeem the Hospital Pass. This Pass contains a lot of free items, previously available through our old email newsletter.

Hey everyone!

You can redeem the Hospital Pass items in the reward section of the forums here, if you have difficulty linking your account, check your connections on this link

FryyourBacon wrote:

Has this issue been fixed yet? Still unable to claim the rewards. It shows as a DLC in my steam account but I do not see the items in-game.

Sorry to hear it's not been appearing for you, are you still having issues with the items not showing up? Here's a list of all the items which are included, please note that some items are locked to specific rooms so they won't appear in the indoor items tab unless you're in the corresponding room

If the DLCs are showing in your account, are they checked via the checkbox to enable them?

The easiest one to check is to see if the Golden Suit has unlocked for you!