General Discussion - Two Point Hospital

TwoPoint_Abby, in [Discussion Locked] Spam Accounts

10 days ago

Hey Pointians,

We're very sadly locking these forums temporarily due to the website being targeted by an influx of spam accounts. We're working with the forum team diligently to provide a proper solution to prevent this spam attack, and in the interim keeping threads locked.

This is sadly the best course of action to keep the community safe, as many accounts are sharing inappropriate content.

Need bug support?

Please continue reporting at https://community.twopointcounty.com/two-point-studios/two-point-museum/bugs - your bug reports make a massive difference and help us investigate issues!

Need help, or want to share your builds?

If you're looking for game advice, or to chat with fellow Pointians about our games, please join us in the Two Point Discord at: discord.gg/twopointstudios If you're on PC, you can of course chat and discuss our games on the Steam Discussion forum: https://steamcommunity.com/app/2185060/discussions/

We're very sorry for any hassle this has caused and hope to be back to normal forum operations as soon as possible, thanks for your patience.

TwoPoint_Abby, in Username & Email Change - 3 Years Later

a month ago

Heya, for changing your details please contact the data team at SEGA. If you drop them an email regarding your data or changes to DPO@sega.co.uk they can help!

We're really sorry for the frustration and you having the power to do this yourselves is something we've been heavily requesting the team who make this site do.

TwoPoint_Abby, in Can't I get TPH's golden toilet now?

2 months ago

Hi y'all, we're working with the technical wizards at G2G to figure out what's gone wrong with redemptions, we're sorry for the faff and hassle. Games2Gether is the original name of this platform which is why you might see it referenced in-game!

Please could you all check this page https://account.community.twopointcounty.com/account/link-account - under connections if everything is working you should see your Steam profile here, and you can press the refresh (curly arrow) button to redo your connection. It looks like this:Please be patient and wait for it to refresh, the link button will slowly fill up grey, please don't refresh the page or leave until it's done.

If you can't see your Steam account here, you need to head to https://community.twopointcounty.com/profile/me/rewards and click on Hospital Pass, then click the Steam button to be redirected to Steam, where you'll need to sign in and hit Allow so SEGA can grant you the key.

You can also check if you already have the packs by right-clicking Two Point Hospital in Steam, opening properties and DLC. The packs will look like this, make sure the check box is checked otherwise you won't download the items (it should be checked by default :) )

TwoPoint_Abby, in Missing Hospital Pass DLC and golden toilet

2 months ago

Hi y'all, we're working with the technical wizards at G2G to figure out what's gone wrong with redemptions, we're sorry for the faff and hassle. Games2Gether is the original name of this platform which is why you might see it referenced in-game!

Please could you all check this page https://account.community.twopointcounty.com/account/link-account - under connections if everything is working you should see your Steam profile here, and you can press the refresh (curly arrow) button to redo your connection. It looks like this:Please be patient and wait for it to refresh, the link button will slowly fill up grey, please don't refresh the page or leave until it's done.

If you can't see your Steam account here, you need to head to https://community.twopointcounty.com/profile/me/rewards and click on Hospital Pass, then click the Steam button to be redirected to Steam, where you'll need to sign in and hit Allow so SEGA can grant you the key.

You can also check if you already have the packs by right-clicking Two Point Hospital in Steam, opening properties and DLC. The packs will look like this, make sure the check box is checked otherwise you won't download the items (it should be checked by default :) )

TwoPoint_Abby, in Abt console DLC

a year ago

Hey there! Sadly at this time we've no plans to bring additional DLCs to console. We're a small team so our main focus is in other areas of development currently.

We do let the team know about community requests just like this, so I'll make sure to pass on your feedback, especially as you're not the only person to request it!

TwoPoint_Abby, in Not on sale in Microsoft Store

a year ago

Hiya friend, Two Point Hospital is available on the Microsoft Store here!

TwoPoint_Abby, in Linked my Amazon acct.... what's it meant to have done? :-s

a year ago

Heya friend,

As you've found out, the Prime Bundles were released for a limited time only. For Hospital, those items (bar 2-3, for example the Twitch Rug which was event exclusive) were re-released for everyone via packs or DLCs.For exmaple, a lot of the retro style items are in this pack. On the Wiki, if there's particular items you're looking for, you can click the blue link to the item's page to see what pack it belongs to.

Most of the packs and DLC will be in the JUMBO edition of the game, however if you're a console player please read the product description as sadly not all DLC for Hospital was released on consoles.

If you're a Steam player, you're able to redeem the Hospital Pass by heading to the rewards tab on the top bar, and linking your Steam account to redeem the Hospital Pass. This Pass contains a lot of free items, previously available through our old email newsletter.

TwoPoint_Abby, in Missing Hospital Pass DLC and golden toilet

a year ago

BrightyUK wrote:
Thanks for the update Abby, however I am still unable to claim due to the 'ERROR_SEGA_STEAM_ALREADY_LINKED' issue reported in the following posts:

https://community.twopointcounty.com/two-point-studios/two-point-hospital/forums/5-general-discussion/threads/908-can-t-i-get-tph-s-golden-toilet-now?page=2#post-6181
https://community.twopointcounty.com/two-point-studios/two-point-campus/forums/1-general-discussion/threads/1107-can-t-get-connection-to-steam?page=1#post-4499
https://community.twopointcounty.com/two-point-studios/two-point-campus/forums/1-general-discussion/threads/1394-can-t-connect-my-account-with-steam-or-twitch-amazon?page=1#post-5759

Hopefully this is still being looked into by the Tech Guys!

Hey, thanks for getting back to me!

Please could you drop me a DM with your Steam ID? If you navigate to your Steam profile, your ID is the bit that appears after "https://steamcommunity.com/profiles/" this may be a string of numbers or you may have customised it to be your username

I've tracked down the email thread we have with our tech team, and they have fixed the issue thankfully! Sadly, some accounts who were linked before the bug was fixed may still encounter this error, the tech team have a list of accounts to check, so I can ask that yours' be fixed as well if it isn't already on their radar (:

Appreciate your patience with this!

TwoPoint_Abby, in Missing Hospital Pass DLC and golden toilet

a year ago

Hey everyone!

You can redeem the Hospital Pass items in the reward section of the forums here, if you have difficulty linking your account, check your connections on this link

FryyourBacon wrote:
Has this issue been fixed yet? Still unable to claim the rewards. It shows as a DLC in my steam account but I do not see the items in-game.

Sorry to hear it's not been appearing for you, are you still having issues with the items not showing up? Here's a list of all the items which are included, please note that some items are locked to specific rooms so they won't appear in the indoor items tab unless you're in the corresponding room

If the DLCs are showing in your account, are they checked via the checkbox to enable them?

The easiest one to check is to see if the Golden Suit has unlocked for you!

TwoPoint_Abby, in Missing Hospital Pass DLC and golden toilet

a year ago

Hey friends,

The reward was taken offline last week so that we can replace it with a brand new shiny Hospital Pass reward. This is to iron out these issues to make sure it's smooth sailing!

The team has all of the codes ready for the reward, so we're super appreciative of your patience as we get it back online. We'll be testing it ASAP and will you know once it's available again, not long now <3

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