UPDATE!!! 

Hi All! 

We have just updated STEAM with a fix for the issue where the helicopter gets stuck leaving for an expedition. his means we should now have fixes for both instances of the stuck helicopter. 

The out lying instance is staff can still become invisible, but we're testing fixes for this.  

This update is now live on PS5 and Steam and will be pushed to Xbox as soon as possible. 

Thanks for your patience! 

Chizel

Hi Everyone,

We're so sorry that some of you have had trouble with stuck Helicopters, both leaving for and returning from Expeditions. 

We're doing everything we can to solve the problem. 

If you have this issue and you are playing on Steam, please could you help us by adding your save to this bug or by sending them to support@twopointstudios.com? 

To add a save, follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option) and then upload as a reply.

For the issue where the Helicopter is stuck at the start of the expedition, you can try this work around:

Using the Drag Demolish Tool from the foundation menu (pictured below), or by placing a building over the helipad, should "sell it" meaning you can buy a new one. We've seen in many cases that this will free up the staff so you can start again.

As for stuck helicopters returning, you can try the above but some users have reported that it sadly didn't work. 

In these cases, saves are vital for us to unpick the events leading up to the sticking. 

We really appreciate your patience while we look into it.

Chizel