I love this game, but is gettin me mad.

I purchased every single DLC but I can't use at all. the reason, since Aug 2022 I can't save any more, every time I save the game and close it whenever I open the game again it's in the save of Aug 2022.

I deleted the game and installed again an nothing, there is no way to generate a new saving. please let me know how to solve this, or if I need to delete my saving and start everything again. 

in advance thank you for the answer

AC

Yea I've had the same problem since December I've told chizel one of the devs about it a few times and what sort of error msg iam getting on the map thought the recent update might have sorted it but it has int. I know it's the space academy dlc that's causing the issue but they can't seem to find the root of the problem I've got a second account that's got the base game only and it saves fine but had four or five crash still on the game

Hi andresitour and Bhouys013.

We're really sorry about this issue. We have added more reporting capabilities with the recent update that we hope will help us pinpoint the problem. Please make sure you opt-in to sending Game Error Information.

Bhoys013 rightly mentioned that the issue became apparent after the Space Academy DLC launched. Would you both be able to remove your DLC to see if doing so means your game will save properly again? Removing the DLC will not remove your saves on the DLC levels, so you can return to them after redownloading the DLC.

The steps to remove DLC can be found here on the Nintendo Website. 

Let me know how you get on.

Thanks for your patience,

Chizel

I have this exact same problem and I haven't purchased the space academy dlc yet because of the save issue. Its becoming really frustrating. 

Thanks for adding this info! 

I sent you a DM for more info recenty, have you seen it?

SofieJayne wrote:

I have this exact same problem and I haven't purchased the space academy dlc yet because of the save issue. Its becoming really frustrating. 

Thanks,

Chizel

Hi chizel done what you said to do same things are happening this is without the dlc download funny how it's affecting my main account but the secondary account is working fine?

Hi, chizel, yes I saw your DM and have emailed you with the info. 

Thanks 

Hi all,

Thanks for trying that Bhoys013,

As I mentioned above, could you all please make sure that you have opted in to error sending and then let me know the following when you next play and experience the issue:

1. The date and time you experienced the problem. Please also include your time zone.
2. Please confirm how full your internal storage is. 

Thanks,

Chizel

Hi andresitour, 

Thank you for the info. I have passed it all to the team looking at the issue. 

You mention that the last save data is from August 2022. Do you know if that was the last time you saved before this issue occurred?

Thanks,

Chizel

Hi Chizel, 

Mine keeps going back to the last save I had which was 9/7/2022 10.05pm. 

That was my last save and has not saved since then :/ 

Hi Sofiejayne, 

Thanks for adding this information.

Something that has jumped out to me here is that you both seem to revert to a save that is from last year. 

Could you please check to see if you have a cloud save? To do so open System Settings > Data Management > Save Data Cloud. 

Don't do anything other than check the save here for now, and let me know what you find.

Thanks,

Chizel

Hi, Chizel, I don't have a cloud save data. It says you need to be a nintendo switch online member to be able to save cloud data. I don't have a membership for that. But it used to save fine before this issue, I never had any trouble saving before now. 

Thanks 

Thanks SofieJayne, I'll pass this information on.

Thanks for your patience!

Chizel

Hi Again, and sorry for late delay, crazy weeks,@TwoPointChizel 

Yes I have the cloud active.

Regarding the last, yes more exactly my last save was 26.08.2022 10:59 PM, I received an update and installed it, then tried to quick save the game and no changes at all, once reopening the game last save keeps August 2022.

Let me know the next steps

Hi andresitour,

Thanks for the information. 

I'll chat to the tech team about this and see if they have any suggestions to try next! 

Thanks for your patience,

Chizel

Hi @TwoPointChizel, hope all is going well,

It's being a hell season plus TOTK took all my time, but now I'm back.

I tried today again multiple activities and keep failing:

-  Create a new game

- Deleting the existing one and creating a new one

- Just deleting and closing the game

- Start a challenge, save and close the game.

Every time I start the game again is looks with the last save 2022, also something I realized is that the sandbox tab is deactivated and shows that I need to gain at least one star to play this mode, like if I never started. But, when I open the existing file and back to the initial screen, this mode is active.

Also every time I close the game, my login in 2points is off.

Honestly, the overall situation is upsetting and frustrating as I bought the full game including the DLCs and I can't play it.

There is any way to start all from scratch? I don't mind loosing 20 hours of gameplay, better than loosing 50 USD because the game si broken.

In advance thank you for the support.

BR

Hi andresitour,

Thank you for trying again. I'm really sorry that this issue still persists.  

I've passed this information to the team who are investigating the issue.

Thanks for your continued patience,

Chizel

Hi, 

Any news on the save issue? I've just played it after months of not playing as the save issue is ruining playing! I've just played the game and saved, gone back into the game and the save issue is still the same ? reverts back to my save from last year! I loved playing this game but I feel I've wasted my money really ?? 

Hi SofieJayne,

Thank you for letting me know. I am sorry to hear it is still happening.

We are still investigating so I will let the team know that you have tried again with no luck. 

I know we requested your save in the past, but if you'd like to send me your serial number, we can take it again for another look.

Thanks for your patience,

Chizel