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Twitch Drop Troubleshooting

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a month ago
Apr 29, 2025, 4:10:25 PM

Hi All,


I have been speaking further with G2G to try and understand why some of you still do not have the Twitch Drops that were available from our Launch Campaign. 


G2G can see that many of you should have claimed the drops correctly, so it should be a case of refreshing your Twitch connections on G2G or visa versa in order to get them appearing in game properly.

Resetting a Twitch link in G2G (that's here, the forum):


  1. Select your profile.
  2. Select Settings.
  3. Select Connections.
  4. Press Refresh, as pictured below or Connect. 
  5. Relaunch Two Point Museum and ensure you are logged in to Two Point County. If everything is successful you should see a pop up showing you have claimed the drops. 
    Refresh.png

Resetting an account link in Twitch


  1. Go Twitch.
  2. Select Settings.
  3. Select Connections.
  4. Select Other Connections.
  5. Disconnect Two Point Studios Games2Gether Integration and reconnect.  
  6. Relaunch Two Point Museum and ensure you are logged in to Two Point County. If everything is successful you should see a pop up showing you have claimed the drops. Twitch Connection.png


When checking your items in game, the Streaming Desk is a skin of the Marketing Desk in the Marketing item so won't be available if you haven't unlocked that room yet. 


I hope this helps! We'll continue to investigate further in the mean time.


Thanks,


Chizel 


Updated a month ago.
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16 days ago
May 12, 2025, 8:46:16 AM

​

SaphirEys wrote:

I've done this and it's still not working for me =(

Hiya friend, sorry you're having issues redeeming these!

Are you logged into Two Point County in-game? On the main menu, under the settings, select the Two Point logo (two mountains) to log in. Once logged in you should see a pop up detailing which items have been unlocked

If you are already logged in, please could you check a bathroom in-game, as you should have a golden item?

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