Hello

Sorry to hear this! 

Are you playing on Steam? 

So that I can try to investigate your issue further, would you mind sending across your Two Point Museum folder? To do so follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option) and then send it as an attachment to support@twopointstudios.com

Please add a description of the problem and a link to this thread when you send your email.

Can you also include a DXDiag? The steps for this are in here 

Thanks,

Chizel

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TwoPointChizel wrote:

Hello

Sorry to hear this! 

Are you playing on Steam? 

So that I can try to investigate your issue further, would you mind sending across your Two Point Museum folder? To do so follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option) and then send it as an attachment to support@twopointstudios.com

Please add a description of the problem and a link to this thread when you send your email.

Can you also include a DXDiag? The steps for this are in here 

Thanks,

Chizel

Thanks for the reply 

„Unfortunately“ I am playing on console (PS5) :)

Same on xbox SeriesX too

Hello both!

Thank you for the updates, and that's okay! We should still have enough information to work from for this issue :) I have passed the information on over to the team to investigate further. 

Thank you for your patience!