I've been playing on series s just fine until yesterday. Controls have been hard to use. Can barely move around the screen, doesn't really let me zoom in and out, and creating a room, I can't hold down and extend the room. I have to do it square by square. Until the door pops up and I have to keep exiting the door to make the room bigger. I've restarted my Xbox. Unplugged it. Un-installed and reinstalled. I went into other games and the controls seem to work fine. It's become frustrating.

Just signed up to say I'm having this exact same issue (just on series X). Last played the game about a year ago with no problems, decided to start up again recently and find the game unplayable.

One thing I've noticed with the camera is that if I don't push the stick all the way it works fine, as soon as the stick hits the edge movement stops. This makes it some what more playable but doesn't solve the issue with holding a to drag out a room which is, for me, the most irritating part.

Hello,

Sorry to hear this! 

Please can you check that your Xbox controllers are up to date? 

Here are the stops to do this from Xbox.

Thanks,

Chizel

Checked this morning with two different controllers, both updated. The issue is unfortunately still there ☹️

I'm happy to provide a video of the issue or any other information if that would help

Hi Abderas,

Thanks for checking. 

Can you tell me what level you are on and how built up your campus is?

Chizel

I've tried it on 3 different levels (Specifically, Freshleigh Meadows, Piazza Lanatra, & Fluffborough).

I've tried Freshleigh both fresh (...) and with a built up campus, Piazza just built up, and Fluffborough just fresh, In all cases the problem was the same.

Just installed the game today and having this exact problem. I have TPH which has always worked fine. Is there a fix for this bug? I can't play the game like this it's horrible

Hello,

Sorry that some of you are still experiencing trouble here.

We've not had any luck reproducing this internally, but we're still trying! 

Thanks for your patience while we continue to investigate. 

Chizel

​Hi All,

I've just read this comment from J0shum in another post:

The issue is caused by having a mouse plugged in to your console at the same time. The moment I unplugged it the camera controls went straight back to normal.

Could you let me know if this helps you too?

Thanks,

Chizel

This did indeed help me! 

Technically speaking I didn't have a mouse or keyboard connected to the console but I did have a wireless dongle for a mouse and keyboard (both were switched off and haven't been used in months). 

I pulled the dongle out while the game was running, a message popped up saying "controller disconnected" then everything worked perfectly. 

Very glad to finally have it worked, thanks for all the help and a big thanks to J0shum for sharing the solution!