Hi everyone,

We are aware of an issue causing your game to freeze when there is an Earthquake event. We’re really sorry about this!

The Earthquakes occur on Pebberly Ruins, Siege of Noblestead Challenge, and Two Point University if you run Archaeology. 

The team has a good idea of what causes the problem, but we are still investigating. We’re hoping to release a patch as soon as possible. Please avoid the above scenarios until we can release an update containing a fix.

In the meantime, the best practice is to continue your playthroughs on another level.

We believe this issue is localised to the console platforms, but if any STEAM users experience this bug, please let me know. It would be great to grab your Two Point Campus Folder.

Thanks for your patience,

Chizel

Hello Chizel,

i experience the same issue. I currently have a saved game with one of the scenarios mentioned (Pebberly Ruins). Unfortunately the game crashes as soon as the next earthquake appears.
I am not a Steam user. I play on the pc via the XBOX app. Can I also send you some game files? would that help and wich ones would you need?
regards and thanks :)

Hi TianRiri,

Thank you for reaching out.

I don't think we'll be able to get anything from your folder as you play via gamepass, but it won't hurt to try.

Follow this navigation path in file explorer to find your Two Point Campus folder: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Campus. Once located, "Zip" the folder up (right click and you should see the option) and then send it as an attachment to campus.support@twopointstudios.com.

Thanks,

Chizel

Steam user here with this problem too. Will email the zipfile to campus.support@twopointstudios.com.

Hi Astatine,

Thanks, I'll keep an eye out for it. 

We are currently testing a fix for the issue and we hope to have the patch that we can release sooner rather than later.

Thanks for your patience,

Chizel

Hi

Just to let you know that I as a steam user also experience this.

Best,

Millemul

Thank you so much for the communication. I love this for us and the company. How can I become a BETA tester so that I can be as helpful as possible? I would be an Alpha/Beta/Omega tester. LOL. Can't wait for the patch. Again thank you so much!!!

Thank you so much for the work around. I am trying it now on my PS5 and have survived my first earthquake on Pebberly Ruin. I am working on trying to see what else I can build in the spaces that I have and I will try to keep you up to date as much as I can. Again, thank you!!!

Hi I’m an Xbox one user and this crash after earthquakes is still happening. I cannot progress on any other level as I haven’t 1 star on pebberley ruins to proceed. When will this bug be fixed? 

I experienced the same issue on PC, using the xbox gamepass build. It seems my strategy to ged rid of earthquake debris with carpets wasn't too smart after all ! (put carpets everywhere and you'll have an unavoidable crash). Any ideas when this will gonna be fixed for this platform ?

I seem to be having an issue on xbox. The new dlc space academy, crashing on level Cape shrupnull. On first year, once it launches into an invasion the game just fully up freezes. I've tried everything but nothing seems to be working. I've tried looking to see if anyone else is experiencing same issue but no luck, people only talking of it happening on other levels. Please help, anyone for any more info on this? 

Hi All, sorry to hear you are having trouble!

LittleZoPeep wrote:

Hi I’m an Xbox one user and this crash after earthquakes is still happening. I cannot progress on any other level as I haven’t 1 star on pebberley ruins to proceed. When will this bug be fixed? 

LittleZoPeep,

Have you attempted the workaround posted in this thread, or can you not load Pebberly Ruins at all without a crash? 

If you can enter the level and immediately pause, you should be able to add the required builds to help prevent the bug.

The issue should be resolved when we are able to launch the 4.1 patch for console. We're hoping this will be sooner rather than later.

pifopi wrote:

I experienced the same issue on PC, using the xbox gamepass build. It seems my strategy to ged rid of earthquake debris with carpets wasn't too smart after all ! (put carpets everywhere and you'll have an unavoidable crash). Any ideas when this will gonna be fixed for this platform ?

pifopi,

The Gamepass build is the same as Xbox which is why you will also get this bug at the moment. We hope that it will be fixed in version 4.1.

Zero2218 wrote:

I seem to be having an issue on xbox. The new dlc space academy, crashing on level Cape shrupnull. On first year, once it launches into an invasion the game just fully up freezes. I've tried everything but nothing seems to be working. I've tried looking to see if anyone else is experiencing same issue but no luck, people only talking of it happening on other levels. Please help, anyone for any more info on this? 

Zero2218,

Have you tried to uninstall and reinstall the DLC?

If not, please do so and let me know how you get on.

Thanks,

Chizel 

I also have been experiencing this problem on Nintendo Switch OLED. So upsetting cause I really want to dig up more artifacts! I'll probs be checking the forum and Twitter everyday now for an update as to when I can continue this level [Pebberly Ruins]. 

Sorry to hear this Iamnotagadget!

Have you tried this workaround?

TwoPointChizel wrote:

Hi All,

Thanks for your patience so far, here is the latest...

UPDATE:

The good news is that we know what is happening and a fix is live on Steam now (version 4.1.121401).

Naturally this takes longer to push through on consoles so in the meantime we have the following workaround.

At base value, you need an area in your buildings that has empty space and that space should not be next to the walls. For example, If you had a room that was 3x3 squares, the middle square would be the empty space. In the screenshot below, the red square is the empty space I am referring to. 

To make sure you have empty space in your buildings, extend a couple of rooms or the building itself so that you have at least 1 in-game square that is not touching a wall and does not have an item in it. This also needs to be "new space" so you cannot simply remove/move an item to fulfil the above criteria.

For safety I would try and create a couple of spaces like this in your campus.

If you have any questions, let me know! 

Chizel 

Because of my save point, as soon as the campus loads it starts an earthquake and freezes. I dont have an opportunity to do anything before that happens. So I guess I'll work on getting 3 stars on my other campuses for now until a patch comes through. 

Hey there! Yes I have deleted the game and reinstalled but still having same issue in the exact same spot

Hi Iamnotagadget and Zero2218,

The 4.1 update that fixes this issue should now be live on everything except Switch. 

Can you make sure you have updated your games and then try again?

Thanks,

Chizel

I'm just gonna have to wait for the update on Switch. As soon as it comes thru, I'll let ya know how it makes out.