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Game won't pass loading screen since updating to 1.5

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3 years ago
Sep 27, 2022, 2:33:56 PM

Hi there,

My game won't pass this screen since I updated to 1.5.

The loading animation is still running but the game was launched 5 minutes ago.

I'm way above recomended system requirements with AMD Ryzen 5 5600X, 16Gb ram, Nvidia RtX 3080 8 gb and the game was working fine before the update.

I tried to verify the integrity of file with no result. I then uninstalled the game, restart the pc, and install it again and I'm facing with the same issue :(

Can you help me? 

Updated 3 years ago.
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3 years ago
Sep 27, 2022, 2:55:56 PM

Hi Farry,


Sorry to hear this!


So that I can try to investigate your issue further, would you mind sending across your Two Point Campus folder? To do so follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Campus. Once located, "Zip" the folder up (right click and you should see the option) and then send it as an attachment to campus-support@twopointstudios.com.


Please include a brief description and this thread in your email.


We'll do what we can to help!


Thanks,


Chizel

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3 years ago
Sep 28, 2022, 9:13:57 AM

Hi All, 


So sorry for the bug that came through with the release of 1.5 yesterday. It looks like the cause was to do with having a custom key bind in place for photomode.


We have released a patch this morning that should fix the issue. You may need to reset key bindings as a result of the update. 


If you are still having trouble after you download the hot fix, please let me know!


Thanks,


Chizel

Updated 3 years ago.
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3 years ago
Sep 28, 2022, 2:05:33 PM

Thank you. It's working as intended now. But why take away photo mode?


Edit: OK. from pause menu you can enter photo mode then ESC key to return

Updated 3 years ago.
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