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TPC Crashing on PS4

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3 years ago
Sep 20, 2022, 11:56:41 AM

Does anyone else keep getting the below when running TPC on PS4. It only happens when running TPC and not in any other game, so I can only assume it's a bug within the game itself. I can't pinpoint why it happens or when as it seems completely sporadic, and the system is running fine when it occurs. It happens at 1-2 times within a few hours of gaming.

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3 years ago
Sep 20, 2022, 12:21:03 PM

honestly.... Two point hospital has same issues.
crashing when saving and once a while corrupting the save

to get around i save to cloud after each level, just in case the save get corrupt again

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3 years ago
Sep 21, 2022, 9:47:52 AM

Hi Chloepeel,


Sorry to hear you are having trouble with crashes. We fully understand how frustrating they can be.


We are always working on ways to fix crash issues, so please ensure that your game is up to date as often as possible.


With regard to the screenshot you have posted, the game listed is Grand Theft Auto. Is the problem that Two Point Campus Crashes but issues an error for GTA?


Thanks,


Chizel

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3 years ago
Sep 21, 2022, 2:10:54 PM

Apologies for the screenshot mix-up, I got it from Google after searching the error code as I didn't get a chance to screenshot it on my phone when it happened in real-time, when it happens again tonight I can take a screenshot then and send it to you but it's the exact same message as above. I can confirm that I am not receiving it when playing any other games. Interestingly though, I am now playing in Sandbox mode as I have completed all of the mainstream levels and it only happened once during a 4-hour session yesterday evening, so it certainly seems more prevalent in the mainstream game.

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3 years ago
Sep 22, 2022, 8:28:15 AM

Hi chloepeel,


Thanks for the clarification! 


I'll pass on your feedback regarding sandbox/mainstream crash frequency to the programming team. 


Does the crash happen in the same way each time? If so, please detail the steps for me here. 


After the next crash, if you let me know the time and date as well as which time zone you are in, we can take a look to see if there is an obvious reason for the cause.


Thanks,


Chizel

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3 years ago
Sep 28, 2022, 10:40:41 PM

Got the same problem on the PS4 (Slim) with TPC. It happen most of the times when I place stuff in rooms, buildings or outside decoration.

I always report the problem on the PS4 (with the latest software) with a video. It crashed twice today this afternoon around 3 pm and 6 pm.

I'm living in the Netherlands: (GMT+2) Timezone

Updated 3 years ago.
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3 years ago
Sep 29, 2022, 8:23:15 AM

Hi BeMisty,


Thank you for letting me know. 


I'll ask the team to check the crashes from the times listed to see if we can spot a reason for them.


Thanks for your patience,


Chizel

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3 years ago
Sep 30, 2022, 8:19:02 AM

I'm patience =) I had 1 crash yesterday on 3:20 pm.


I can say that most of the crashes appears when I'm building or doing things in the (building/staff/students/training etc.) menus. Also the game freezes sometimes for a moment, especially in big campuses above 150 students and with a lot of outside activities (like the Fluffborough campus).


Love the game! (playing on PC & PS4). Thank you for listening to the players and for all you do! 



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