Hello,

I purchased the Enrolment Edition, and it came with a campus + hospital bonus items thru codes. I followed the instructions (I think, teeheehee) written but I keep getting this annoying error window saying it is not yet released or something. What do I do? ?

Thanks much.

Hi, I have the same issue as all of you. I bought the enrolment edition (physical copy) that came with a two point bonus pack download codes. I checked my settings and made sure that the time/date settings are updated. I tried to redeem the codes via Nintendo E Shop - Enter Code but I'm getting this error that says that it is not currently available and that I should check if the product is not released yet and try again if the product has been released. This issue also exists in the Two Point Bonus Hospital Bonus pack. I hope you can all help us with this matter. Attached is the screenshot of the error that I am getting. Let me know if you need more information from my side. Thank you

Hi all,

Sorry for the time it has taken to respond to this thread. I completely understand how frustrating it can be when an issue arises and you need our help!

I have started digging into this and will get a response to you as soon as I know more.

Thank you for your patience,

Chizel

Hi all, 

We are still looking in to this!

To further the investigation, could you message me privately with the codes you tried to use?

If you click on my profile, the option to message privately should be there.

Thanks, 

Chizel

Hi all,

I have the same issue. Did any of you guys ever find out the solution to this?

Hi yn1203,

Sorry to hear you are having trouble. 

As with my message above, to investigate further I will need to know more about the codes you are trying to use. Can you email me on campus.support@twopointstudios.com?

Thanks for your patience,

Chizel

Hi Ian3131,

I have deleted your post because it contained the code you are trying to redeem. 

Please email me on campus.support@twopointstudios.com. 

I'll investigate further.

Thanks,

Chizel