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Fix invalid items on campus building

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3 years ago
Aug 12, 2022, 8:58:30 PM

Plat: P.C

Uni: Mitton
Plot: Looking from the front where the starter building is closest to you, it is the rear leftmost plot. 



I bought the plot using the 'with building' option. I wanted to tweak the shape of the building, but as soon as I click to add a tile, both entrances light up red, and the game says 'fix invalid items' and does not add any tiles. This only happens when I click to add tiles. It doesn't happen when I click to remove tiles, or click to move any doors/windows/rooms/ext decorations. It ONLY happens when I click to add a tile. When I click to remove tiles, and proceed to remove them, I can click on the entrance and re-place it in the exact same position with no issues, I can submit the changes just fine, and it will remove desired tiles. If I go back into edit mode, and try to re-add the tiles I have just removed, I CAN'T! I get the same fix invalid items.

I noticed there was a third exclamation point next to the door closest to the front facing entrance in the picture, but could not determine what it was. I deleted the tile above it, and when I submit it says 'would you like to delete..' etc and I clicked yes. This seems to have removed the random exclaim. point. But I don't know what it was.... and it didn't help as the error still happens. 



Building in edit mode with no errors.


 Building with Invalid object error after trying to re-add the back row of tiles. Does not matter which entrances are used or where they are placed. All entrances will light up as invalid.



I have also noticed this odd error where the paths are generating an edge where one is not needed. 




So it seems to be an unusual boundary issue? The planters will also randomly decide they are obstructed, even when I haven't been editing or building anything. 



That's the main bug but I would like to also just mention one that might be addressed elsewhere but... occasionally I'll get a bunch of people saying they cant reach their destination, then they'll take a single step. Then they'll complain again. If its a pathing error then okay I can't fix that but would ofc like it fixed, but lets say someone is GENUINELY obstructed, and I click on them to try and find out what, are they supposed to indicate what they cannot reach? If they don't, maybe they should. Because I can't help them if I don't know where the issue is when the size of the campus is substantial (number of rooms wise). I wonder if it might be to do with the distance to their destination, where most complain and walk that way anyway, it seems maybe that some error and it comes back to them as an obstruction instead? Just a theory. Sometimes I have to send them to private tuition to break the cycle. 



Thanks in advance,




EDIT: 

I'll add other errors as they arise *REGARDING THE SAME PLOT*. I placed a library that was copied from another on campus. I added tiles to the room, and as I moved a book case, this happened. I can't place items in this library as they all clip through the floor. 



The door to the same library...



I noticed with some rooms, that I have to hover the ghost of the room outside of the building (which causes a weird lighting error) and then hover it back over the building on order to place it. 



Errors seem to just get progressively worse the more I edit Things will clip through the floor. I can now no longer place rooms. 


I decided to delete the entire building. 

Noticed this, so the plot is bigger than I thought? (please note the square is red due to the shortcut to take the screenshot is the same as removing tiles) 




Image 1: I built this square, if I try and build outside of the square but within the plot, it becomes image 2. I pick up one of the doors, and wave it around a bit? It lets me place it down again, and then its fine (image 3) I don't know hoe else to explain that error. It's very intermittent. 



A height issue, like with the library above. 


Loaded my game back up after the night and this is what it shoes

Doesn't seem to affect the characters though? It seems hit and miss.

So students were failing because their lessons werent working properly on this plot. So I sold the whole building and decided to use it as an outdoor plot. This issue still occurs. 


 

I Cannot change the floor either, some of it stays as the small cobblestone pattern regardless of which floor I use. Maybe theres two plots accidentally out here as theres a graphic flickering and the screen seems to vibrate over that area 

Updated 3 years ago.
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3 years ago
Aug 12, 2022, 9:24:04 PM

Hi Natini, 


I'm sorry you've found this bug! 


Thank you so much for your very detailed description :) That is super useful to help us figure out what's happened! 


We will take a look at the studio, and hopefully find a fix. 


Thanks again, and I hope you're enjoying the game! 


Jo



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3 years ago
Aug 12, 2022, 9:27:32 PM
twopointjo wrote:

Hi Natini, 


I'm sorry you've found this bug! 


Thank you so much for your very detailed description :) That is super useful to help us figure out what's happened! 


We will take a look at the studio, and hopefully find a fix. 


Thanks again, and I hope you're enjoying the game! 


Jo



Thanks for a quick response. Hope it gets fixed! I will keep adding images of errors I get with this plot specifically. And yes I am very much so enjoying the game

Updated 3 years ago.
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3 years ago
Aug 13, 2022, 2:34:37 PM
twopointjo wrote:

Hi Natini, 


I'm sorry you've found this bug! 


Thank you so much for your very detailed description :) That is super useful to help us figure out what's happened! 


We will take a look at the studio, and hopefully find a fix. 


Thanks again, and I hope you're enjoying the game! 


Jo



Wanted to bump an update at a possible cause to the problem. Ofc I am limited as I don't know the engine and whatnot but it looks like that there might be a duplicate plot in the same place. The screen shakes when above that plot, and if I change the floor to anything else, there is a flickering between two floor textures in various places. I've noticed the blue build square also flickers rapidly. It does affect the level, so Ive resorted to just using it as a giant garden, its still affected but... at least the lessons arent affected when I have no classrooms there. 

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3 years ago
Aug 13, 2022, 5:52:49 PM
twopointjo wrote:

Hi Natini, 


I'm sorry you've found this bug! 


Thank you so much for your very detailed description :) That is super useful to help us figure out what's happened! 


We will take a look at the studio, and hopefully find a fix. 


Thanks again, and I hope you're enjoying the game! 


Jo



Another update: after purchasing all plots, the floor glitched for the *whole* campus, and went to the mud texture that shows during construction, and after it re-loaded the correct textures, the plot in question works perfect now, and the floor graphical glitches are gone. I havent closed the game, and I guess theres no live updates so whatever the problem is, it stops when all plots are purchased 

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3 years ago
Aug 13, 2022, 6:12:01 PM

I'm having the same issue on the Cheeseball campus on the Switch. It now won't let me alter the buildings or the inside of individual rooms because of invalid items being outside.... somewhere. I have no idea where, the campus is huge, and I don't think I have any way to find them if they exist at all.

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3 years ago
Aug 13, 2022, 7:56:45 PM

twopointjo wrote:

Hi Natini, 


Thanks for the update! I don't suppose you remember which order you bought the plots in? 


Thanks, 

Jo

More or less. If memory serves this is the plot layout. 9 and 10 were bought at the same time

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3 years ago
Aug 15, 2022, 3:30:17 PM

Hey Natini and CreedKeeper!

I'm sorry you're experiencing this issue as well CreedKeeper! A potential temporary fix for this may be to save and quick load, this may force the item that is causing problems to become highlighted. I have passed the information over for further investigation.

And thank you for the update Natini! I shall pass this information forwards to narrow down the issue.

Thanks again!
Jax 

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3 years ago
Aug 17, 2022, 9:54:48 PM

I’m having a similar issue on PS5 on the second level. I bought plot 2 with building but straight away it said the door was in an invalid location. Didn’t like the shape of the building anyway so I deleted it and made my own. Worked for about 2 minutes but now again wherever I put the doors they are invalid, meaning that every room and item inside the building is also red and invalid. The doors are being used by staff and students though and everything is fully accessible within the rooms because I pulled them over from the original building which was working fine. There are even some items outside of the building like trees that don’t seem to be happy.

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3 years ago
Aug 18, 2022, 5:11:02 PM

Hey rachel_93!

Thank you for the update and the screenshots! I've passed this along to the team and will investigate further into this!

Thank you for your patience!
Jax 

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