Just got the game would really like to play it but the screen has been stuck in the loading screen and wouldn’t load in, please help

Hi ryann96,

Sorry to hear that.

Could you please tell me what platform you are on, and which loading screen is the issue?

If you could share screenshots or a video of the issue, that would be really useful. 

Thanks,

Chizel

Sorry I’m on ps5, today when I tried the game goes in then plays the intro video and then a black screen with a white dot, would really appreciate a fix please

Hi ryann96, 

Thanks for that info. 

Have you also posted this issue on Reddit? 

I have asked the Tech Team if they know the cause, but whilst I wait for them to get back to me, some users with similar issues in other games have found the HDMI cable to be the problem. 

Could you tell me if you are using the cable provided by PlayStation? 

Thanks,

Chizel 

Yes it’s on Reddit as well, but I got it solved by installing the ps4 version