this file does not exist. i bought the game through steam if that makes a difference

It seems TPC has created a new support folder:

~/Library/Application Support/com.Two-Point-Studios.Two-Point-Campus instead of using the pre-existing and similarly named:

~/Library/Application Support/com.twopointstudios.twopointcampus

I was able to copy the "Cloud" folder from the old location to the new one and restore my save file and room templates. 

I went to zip the file and noticed the same, a new folder with no save data seems to have been created on mac with this update:

com.Two-Point-Studios.Two-Point-Campus (new)

com.twopointstudios.twopointcampus (old)

Saves are still in the old one

Whoa. Seems to be working now after I tried what you did. Thanks!

Morning all,

Thanks for your comments. 

As some of you have seen, the issue is that the game is creating/reading from a new folder. We're not sure why this happened, but we're testing some fixes now to make it read from the original location. 

If you want to play whilst you wait for our fix, you will need to copy your game save from the com.twopointstudios.twopointcampus  into com.Two-Point-Studios.Two-Point-Campus. Bare in mind that you will then need to do this the other way round once the patch is launched, other wise you will lose progress. 

Here are the required steps for the workaround:

1. Locate the original save folder: ~/Library/Application Support/com.twopointstudios.twopointcampus/Cloud/XXXX (this represents a folder that is a series of numbers which is your Steam ID).
2. Copy the numbered Steam ID folder. 
3. Paste onto your desktop so that you have it backed up and then continue.
4. If you use Steam Cloud sync, turn this off.
5. Locate the new Two Point Campus Folder:  ~/Library/Application Support/com.Two-Point-Studios.Two-Point-Campus /Cloud
6. If you launched the game previously, the Cloud folder may have already populated your Steam ID Folder. If this is the case, delete it and then paste the Steam ID folder copied from the previous location into the new Cloud Folder. 
7. Launch Campus and check that your save is working. 
8. If you are happy, you can save/quit and then turn Steam Cloud sync back on. 

We're sorry again for the inconvenience, we'll get this fixed as soon as possible!

If you have any questions, let me know. 

Thanks for your patience,

Chizel

there is no two point campus folder in stated location

only files are the ones shown here

Screenshot 2024-04-04 at 22.34.37.png

Screenshot 2024-04-04 at 22.34.34.png

Hi All,

We've just released a patch for the Mac issue.  

If you followed the work around to transfer your save to the new folder (com.Two-Point-Studios.Two-Point-Campus), you will need to copy your save back to the original folder (com.twopointstudios.twopointcampus) so that you don't lose progress. 

Don't forget to turn off cloud sync when doing this either! 

Really sorry for the inconvenience. Let me know if you still have any problems.

Thanks,

Chizel

@asherah If you didn't follow the workaround, you should be able to update and play without any hiccups. Please try this and let me know if you need more help. 

Thanks,

Chizel

I am having the exact problem! I can't find the folders you've mentioned anywhere on my mac...

asherah wrote:

only files are the ones shown here

Screenshot 2024-04-04 at 22.34.37.png

Screenshot 2024-04-04 at 22.34.34.png

my game automatically updated today, and since then, I've lost everything! 

Hi lilmushington,

Sorry to hear this! 

Can you tell me if you used the workaround to copy files from the original folder to the new one accidently created with the update? 

If so, please turn off cloud sync and then take the save from com.Two-Point-Studios.Two-Point-Campus and paste it into com.twopointstudios.twopointcampus. Your save should then be recognised.

Let me know how you get on! 

Chizel

Two Point Studios