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Prime Gaming Reward not working

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2 years ago
Oct 19, 2023, 3:52:59 PM

"This code is not valid or active, please contact Sega Support."


That's what I get when attempting to use this months code for:

Jacques O'Phantom Bundle


I copy&pasted it just seconds after requesting it and it won't let me ask for another.


I also contacted sega support, but no response yet

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2 years ago
Oct 19, 2023, 5:09:43 PM

Same, the code seems to be longer than the example one... normally it's 4 letters/digits per section as per the example, but this has 5 in each... Maybe that's why?

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2 years ago
Oct 19, 2023, 11:40:50 PM

I came here to see if I was the only one having the issue. Thankfully not. Let's hope its fixed soon!

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2 years ago
Oct 20, 2023, 12:12:52 AM

I'm glad I'm not the only one, looks like something got messed up on either Sega or Amazon's end. Hopefully it gets sorted out before long

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2 years ago
Oct 20, 2023, 8:41:16 AM

Morning everyone!

Thank you for reporting this. Sorry for the frustration involved, we're aware of the issue and our friends at SEGA have escalated this to investigate things to get a solution as soon as possible.

We'll update you as soon as we know more and have a solution for you all.

Take care (:

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2 years ago
Oct 20, 2023, 10:42:06 AM

Hello everyone,


Good news! 


I've just had word that the issue should now be resolved.


Please can you re-enter your codes and let me know if you still have trouble? 


Thanks for your patience,


Chizel

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