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Considerable performance issues when campus reaches a medium size

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3 years ago
Aug 10, 2022, 11:34:57 PM

I've currently played the first two levels and have found that as soon as my campus reaches 50+ students my game starts to suffer in performance. 


When zoomed out I get around 20-25fps, which when down from a solid 60 is very jarring. 


I'm afeared to carry on in case the problem gets worse, I'd rather wait until it was patched. 


I'd be interested to see if anyone else has this issue.

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3 years ago
Aug 10, 2022, 11:35:34 PM
BenVenn wrote:

I've currently played the first two levels and have found that as soon as my campus reaches 50+ students my game starts to suffer in performance. 


When zoomed out I get around 20-25fps, which when down from a solid 60 is very jarring. 


I'm afeared to carry on in case the problem gets worse, I'd rather wait until it was patched. 


I'd be interested to see if anyone else has this issue.

Sorry, I meant to add that I'm on PS5 and my game is fully up to date at present. 

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3 years ago
Aug 11, 2022, 4:57:34 AM

Yep, it stutters, even when not zoomed out, but zooming out makes it worse.

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3 years ago
Aug 11, 2022, 2:26:16 PM

Hello BenVenn and TommyD!

I'm sorry you're experiencing poor performance on the PS5 Build, the team are currently investigating and will be working on a fix for a future update.

Thank you for your patience!
Jax

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3 years ago
Aug 12, 2022, 2:35:06 PM

Same here on ps5. Stutters and also keys/buttons slow reacting/not working when the game advances. It is becoming that bad eventually that now I'm going to wait for a patch to fix these performance issues.


Otherwise great game :)

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3 years ago
Aug 14, 2022, 7:59:38 PM

I have noticed the game freezing or stuttering for a few seconds, and I’m on the PS4. It happens fairly often and started on the second location. I’m now on the fifth and it seems to be getting worse. I have gameplay video clips for two of them, but don’t know where to send them if they are needed. 

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3 years ago
Aug 14, 2022, 9:53:44 PM

Exact same on the switch.  By the time I got to Mitton though the game started crashing so frequently that framerate is no longer an issue

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3 years ago
Aug 15, 2022, 5:23:10 PM

Hello all!

Thank you for the updates, I've gathered the updates to pass over to our team as additional information.

Thank you for your patience as we work on getting this resolved.
 Jax 

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3 years ago
Aug 31, 2022, 5:42:38 PM

Still experiencing the same level of stuttering now with v1.04 that just released on PS5. Even though every patch says there is performance improvements, I have yet to notice any whatsoever.

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3 years ago
Aug 31, 2022, 5:57:04 PM

The game constantly crashes to Xbox Home Screen since today’s update on series x. Totally unplayable 

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3 years ago
Sep 1, 2022, 10:20:52 AM

Hi All,


Thank you for getting in touch.


TommyD I will respond to your individual thread here as it is discussing the same issue. We released a console hotfix for patch 1.3 yesterday. 1.4 will be coming soon but has not launched yet. 


StuN Sorry to hear this. Can you confirm that you are playing in online mode and that you are syncing with the Microsoft Cloud serves? 


Our teams are doing their best to get everything sorted as fast as possible.


Thank you, 


Chizel

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3 years ago
Sep 2, 2022, 9:15:14 AM

Hi TommyD,


Thanks for the response.


If you open the pause menu in-game, at the top left of your screen is the current build number. Can you confirm what this says for you? It should be 1.3.110023.


If you are looking in the PlayStation menu at update history, the latest version is "Version 1.05" but that is the PlayStation format for listing our updates, rather than the official game build we are on. Our next update or hotfix will become Version 1.06 in the PS menu.


When we refer to versions and patches, we always mean the version in-game. I hope this clear up any confusion.


If you have any questions, feel free to ask.


Thanks,


Chizel

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3 years ago
Sep 2, 2022, 12:22:14 PM

Right yeah. I forgot about that. And makes sense because I got the impression the PS updates are a week behind on certain other platforms due to the certification process. Here's hoping that the real v1.4 resolves the issue!

Updated 3 years ago.
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