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Student Stuck in Any Campus

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2 years ago
Aug 7, 2023, 7:51:51 PM

I am currently playing Universe City and students keep getting stuck and not being able to move.  Sometimes they will start to move and other times not. I have tried moving buildings or changing shape of buildings but to no avail.  I am unable to provide the details of the log as I am unable to find on computer.

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2 years ago
Aug 8, 2023, 8:46:49 AM

Hi jennywren587, 


Sorry to hear you have been affected by this bug. 


Quite often we have found that a quick save/load can solve the problem.


Do you have any stuck NPCs on campus at the moment that don't unstick with a save/load? If so, here's how you can send me your save (Steam Only): 


Follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Campus. Once located, "Zip" the folder up (right click and you should see the option) and then send it as an attachment to campus.support@twopointstudios.com


Can you also include a DXDiag? The steps for this are in the following link: https://support.sega.co.uk/hc/en-us/articles/201556491-Creating-a-DXDIAG-Report 


Please add a description of the problem and a link to this thread when you send your email.


Thanks,


Chizel

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2 years ago
Sep 12, 2023, 7:06:22 PM

Hi TwoPoint Chizel,


Thanks for the information.


It was only the students and the quick save/load worked.  So far no NPC have had this issue.

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