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Xbox Play Anywhere - I cannot continue session started on Xbox on PC

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3 years ago
Aug 10, 2022, 9:12:39 AM

Hi All. Yesterday I started playing xbox and today I wanted to continue playing PC. 

I am in the second university.  When I start my PC game and click on university, I see an endless loading screen.

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3 years ago
Aug 10, 2022, 1:36:12 PM

Hey Mazate!

I've done some investigating into this issue and have found this in regards to a potential fix for the issue from Xbox:

  1. Make sure that you’re using the same Microsoft account for both platforms when you sign in.
  2. Sign back in to the game on the platform where it was last saved (the game should pick up where you left off).
  3. Resave the game on this platform, and then try to open the game on the other platform.

https://support.xbox.com/en-GB/help/games-apps/game-setup-and-play/xbox-play-anywhere-help#:~:text=Make%20sure%20that%20you're%20using%20the%20same%20Microsoft%20account,game%20on%20the%20other%20platform.


Please let us know if these steps do not resolve your issue.

Thanks!
Jax

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3 years ago
Aug 10, 2022, 2:31:01 PM

Hi,

Thank You for reply.


I'm sure that I am using same Microsoft account. I have this game in Microsoft Game Pass.

I tried to open second university on Xbox but now I have endless loading screen for both: Xbox and PC

The first university is working fine for both: Xbox and PC.

I have to started new game on second university and now it is forking fine for PC.


BR,

Mazate

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3 years ago
Aug 10, 2022, 3:15:21 PM

Hey Mazate!

Thank you for the update, it seems the new game appears to be working for you now on PC. I'm sorry this wasn't a positive solution for you, but please let us know if you encounter issue again. We will continue to investigate internally for a more suitable resolution.

Thanks!
Jax

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