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[Steam - MacOS X] Game crashes immediately after launching and gets stuck in a launch/crash loop

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3 months ago
Aug 20, 2024, 9:36:43 AM

I recently bought this game on steam and I am trying to play it on my Mac (Sonoma, latest version).


As soon as the game is launched, I see a black screen with the game mouse pointer, a notification that my mac entered Game mode, and then soon after it crashes back to the steam client. This lasts roughly 2-3 seconds.


Rosetta emulation doesn't fix the issue.


Looking at the logs in the Console, I see a few things that could be related happening around the time of the crash:


1. runningboardd Two equal instances have unequal identities. <type=Application identifier=application.com.TwoPointStudios.TwoPointCampus.XXXXXXXXXXXX AUID=501> and <type=Application identifier=application.com.TwoPointStudios.TwoPointCampus.XXXXXXXXXXXX>


2. steam helper accept() error 35


Can someone please let me know if there is any way to fix it?

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2 months ago
Sep 17, 2024, 1:15:51 PM

Hi tbaklavas,


Sorry to hear this!


Are you still having trouble? 


If you are, please send your folder to me (campus.support@twopointstudios.com). Here are the steps

  1. Open a Finder Window and choose Go To Folder from the Go Menu (https://support.apple.com/en-gb/guide/mac-help/mchlp1236/mac).

  2. Enter the following path: /Library/Application Support/

  3. Find the folder called com.twopointstudios.com/twopointcampus and copy it to somewhere safe such as your desktop or Documents folder.

  4. Control-click / Right-click / two-finger-tap the copied folder and pick Compress from the menu that appears (https://support.apple.com/en-gb/guide/mac-help/mchlp2528/mac).

  5. Attach that zip file to an e-mail and we should have everything we need. 

Thanks,


Chizel


 

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