Hello,
Sorry to hear this!
When you are paused, music will keep playing but ads and radio are muted. Could this be what's happening?
So that I can try to investigate your issue further, would you mind sending across your Two Point Museum (TPM) folder and a DxDiag?
To find your TPM folder, follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option), then attach it to your bug report/reply. Please let us know which save slot to look in too if that’s where your issue occurs!
Zipping a folder is a way of compressing it into a smaller size. If you don't have an option to do this, you may need to download a program to help. I use one called 7zip which can be obtained here. The top option - ".exe - 64bit windows..." should do the trick.
Thanks,
Chizel
Sometimes the PA Announcer and the Radio ads/segments disappear. It first happened after I remodelled my Pebberley Heights' Museum after I deleted my main building and rebuild it. The music still plays, but I get no announcements or radio ads/segments. It came back after I quit the game and opened it up again, but now it happens at random in Passwater Cove. I haven't checked other locations, so I don't know if it is persistent.