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Game freezing and crashing
Steam deck
Steam
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14 days ago
Jul 20, 2025, 6:47:32 PM

The game has frozen and crashed 4 times today. Each time I've been doing something different.


One time I was decorating.

One time I had just opened a crate.

A couple of times I was just moving around the museum.

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Crashes
Crashes
Platform
Distribution
Game version
Steam deck
Steam
Fantasy Finds Live - 4.1.189825 (latest)
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Were you able to reproduce the bug reported by StephInACrown?
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TwoPointChizel
Hello, sorry about that! Do you have access to a Desktop version of Steam? If so would you be able to share your save with us to see if we can spot the problem? I've added the steps to do so into the comments below. Thanks, Chizel
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13 days ago
Jul 22, 2025, 7:14:00 AM
Windows
Steam
Fantasy Finds Live - 4.1.189883 (latest)

I've also been having this issue,  game play is grindingly slow when placing items, then randomly crashes the pc. No pattern to it that I can see, doing random things at any given crash.
This is all in sandbox mode - my pc should be able to cope with this game, it did fine before the Fantasy DLC was installed. I've got a few Workshop items which again worked fine before DLC, could these be causing the issues?

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12 days ago
Jul 22, 2025, 4:39:48 PM
Windows
Steam
Fantasy Finds Live - 4.1.189883 (latest)

Hello, 


Sorry to hear this! 


So that I can try to investigate your issue further, would you mind sending across your Two Point Museum (TPM) folder and a DxDiag?


To find your TPM folder,  follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option), then attach it to your bug report/reply. Please let us know which save slot to look in too if that’s where your issue occurs! 


Zipping a folder is a way of compressing it into a smaller size. If you don't have an option to do this, you may need to download a program to help. I use one called 7zip which can be obtained here. The top option - ".exe - 64bit windows..." should do the trick. 


Thanks,


Chizel


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7 days ago
Jul 28, 2025, 4:48:14 AM
Xbox
Xbox Series X
Fantasy Finds Live - 4.1.189825 (latest)

I would love to give you a save file but I am an Xbox one x player. After a bit of gameplay, the museum goes "black" some items have color but walls and floors become black. Shortly after, I get a crash back to the Xbox dashboard. Sometimes I crash without the "black bug". Also, as other have stated, the showcase is bugged.  I am no longer getting offers to host a showcase exhibit. I may never get the shiny stickers because of this. 

Step by step of the bug
Step 1
Large and fairly full museum. Floors and walls often turn black
Step 2
Soon after, crash to dashboard. Sometimes step 1 is skipped
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Please describe the bug you found and what you were doing just before it. You will have an opportunity to share files and screenshots later.
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