Two Point Museum - Two Point Museum

Snookus

Newcomer

5 months ago

Mar 3, 2025, 8:24:04 AM

I have a spirit who has become stuck outside of a polterguest room and cannot be interacted with any way. It’s blocking the objective Lifting Spirits, as I cannot complete the buzz bonus on both plebeian and gentlefolk sprits. If I click on the spirit, the only panel that shows is the description. I’ve tried placing supernatural experts nearby but they just ignore them. The spirit stays in one spot and repeats animations without moving from that spot. If I place a polterguest room over the top of them, they spring to a new location but just get stuck there as well. The announcer also repeats that there’s a spirit loose in the museum. I’ve also tried the museum demolition button in the foundations setting, but the spirit stays in that spot rather than getting returned to my inventory. I’m playing on PS5.

Step by step of the bug

Step 1

The spirit was not at peace so I sent an expert to calm them.

Step 2

At some point in this process, I added another polterguest room.

Step 3

Potentially at the same time they were being calmed, I put the room over the top of them.

Step 4

They are now stuck in this state where they cannon be interacted with at all.

Screenshots

General information

Category

Sub-category

Gameplay

Objectives

Platform

Distribution

Game version

Sony

PS5

1.2.175964

Were you able to reproduce the bug reported by Snookus?

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Investigating

Dev

TwoPointChizel

Hello, sorry about this! We're investigating the problem. While we do, it looks like the only thing you haven't tried is the Drag Demolish Tool? This is found in the Foundations Menu. Let me know if it helps!

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Snookus

Newcomer

Snookus

Newcomer

5 months ago

Mar 5, 2025, 10:09:56 AM

Sony

PS5

1.2.175964

Hi TwoPointChizel.Couldn't figure out if this was the correct place to reply, but just confirming I tried the Drag Demolish Tool and this didn't work either. Thanks!

Cookiedokie

Newcomer

Cookiedokie

Newcomer

5 months ago

Mar 10, 2025, 7:34:16 PM

Mac

Steam

Hotfix - 1.2.177372

same here i have the same problem. I tried deleting the room, put the room over him etc. but hes just stuck outside the room. Cant press him or put him into inventory .

Were you able to solve it?

Screenshots

Snookus

Newcomer

Snookus

Newcomer

5 months ago

Mar 11, 2025, 11:14:36 PM

Sony

PS5

Hotfix 1.2.176857

No, still no solve. I ended up completely restarting and rushing through to where I was. Just hoping it doesn’t happen again.

tgheretford

Newcomer

tgheretford

Newcomer

5 months ago

Mar 17, 2025, 8:51:27 PM

Linux

Steam

Hotfix - 1.2.177823

I had a one-off famous spirit get stuck outside of the polterguest room. As you can't get the spirit again, I'm now stuck and can't progress as the spirit will never disappear. The drag demolish and even demolition of the museum does not fix the issue nor does restarting the game. At this point, the only thing I can see working is to delete the save file and start from scratch. Which would mean around three weeks of progress gone and understandably, I'd rather not have to do that.

Step by step of the bug

Step 1

Clicked the move room button to move the polterguest room.

Step 2

Placed the room down.

Screenshots

ConstantCupcake

Newcomer

ConstantCupcake

Newcomer

1 500g2g pts

2 months ago

May 25, 2025, 11:17:52 PM

Sony

PS5

Update - 2.0.181994

I also have this issue. I actually replicated it in my quest to solve the issue or find a workaround.
The way both my spirits got stuck was that I removed them from a room to the analysis room to break them down. The first one wasn't making any progress, so I canceled the analysis. The ghost didn't go back to the room or my inventory when cancelled, instead it was placed just outside the analysis table and then jumped just outside the room to a valid space in the museum. At this point it was bugged, I couldn't interact, staff ignored it, etc. The announcer kept commenting on the escaped ghost but it wasn't messing with guests or anything. Just standing there outside the analysis room.
It shows in the exhibits list, but if I click it just shows the ghost escaped pane, and I can't interact with it or get it to be removed by staff.
I even deleted the whole museum, removing all guests etc, and it was still there. At that point it was the only exhibit in the exhibits list.
At this point I tried creating a new guest room and analysis room, placed a ghost in the room and then pulled it to the analysis room to break down, then cancelled the analysis. The same thing happened, ghost jumped to just outside the analysis room and was uninteractable and the staff didn't see it.

Step by step of the bug

Step 1

Place an analysis room and a ghost guest room with a ghost in it.

Step 2

Drag the ghost from their room to the analysis table.

Step 3

cancel the in progress analysis

Step 4

Guest will be placed into the analysis room instead of your inventory, then jump just outside

Step 5

Ghost will stand there indefinitely and staff won't interact.

rchddap

Newcomer

rchddap

Newcomer

1 900g2g pts

a month ago

Jul 9, 2025, 5:46:12 PM

Windows

Steam

Update - 3.0.185686

Similar issue with a grumpy spirit floating about. He's got no patience left and tbh don't need him anyway. An expert walked into his room... turned our and left. When they finally lost their patience they floated around in the room and refused to budge.

I sold the room to get them out of it and that got them out. Except now they're floating about the museum and won't go away. Nothing will interact with them in any form.. and they're slowly driving me mad leaving puddles everywhere.

Screenshots

Laramoto

Newcomer