Hello,
Sorry to hear this!
So that I can try to investigate your issue further, would you mind sending across your Two Point Museum (TPM) folder and a DxDiag?
To find your TPM folder, follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option), then attach it to your bug report/reply. Please let us know which save slot to look in too if that’s where your issue occurs!
Zipping a folder is a way of compressing it into a smaller size. If you don't have an option to do this, you may need to download a program to help. I use one called 7zip which can be obtained here. The top option - ".exe - 64bit windows..." should do the trick.
Please also take a look at these General Troubleshooting steps to see if they help.
Thanks,
Chizel
When trying to load the game, at first the game will not open at all. Eventually, the game will open and audio gets stuck-- it sounds like a record skipping-- and the graphics freeze. Eventually, microsoft informs me the game is no longer responding and I have to force close it out. The farthest I can get is selecting which museum i would like to load before it crashes out, but the crash can happen at any stage up to that point.