Hello, 

Thanks again for all of the files you sent over. 

The programmers have suggested the following steps: 

1. Verify the integrity of your game files in Steam to ensure that none of them failed to download correctly. Steps for this can be found here.
2. You potentially have an issue with your audio drivers. We have some info here, and we recommend:
   1. Realtek HD Audio Driver. Either upgrade to the latest version from your PC or motherboard manufacturer's website, or uninstall them through "Add or remove programs"
   2. Sonic Studio 3 - common on ASUS ROG machines. Disable in Task Manager: Task Manager -> Startup -> Right click Sonic Studio 3 and select disable
   3. Steelseries NAHIMIC - common on MSI and Lenovo machines. Can just exit the app, or end its process in Task Manager: Task Manager -> Processes -> Right click on NAHIMIC and select End Task
   4. AlienWare Sound Centre. Disable in Task Manager: Task Manager -> Startup -> Right click AlienWare Sound Centre and select disable
   5. Restart AudioSrv process. Task Manager -> Services -> Right click "AudioSrv" and choose 'restart' (sourced from Reddit).

I hope that helps, Let us know if you're still stuck!

Thanks, 

Chizel

​Hi,

I had already verified the files but have done that again since and no issues are reported. I have even tried the latest beta branch (as of 23/4/25) but this also made no difference.

I have upgraded the Realtek Audio HD drivers using the ones provided by my motherboard manufacturer and rebooted but this has made no difference and the issue is still the same as previous. The other audio items mentioned don't appear to relate to my setup.

Hi there,

I’m having the same issue. I was playing the game without any problems, but now I can’t start it again. It seems to be related to Unity. A loading window appears briefly, but it closes too quickly to read properly — although I can see it mentions Unity.

I’ve upgraded my video drivers, uninstalled and reinstalled the game, cleared the download cache on Steam, verified the integrity of the files, and even disabled Realtek audio. Nothing has worked so far.

Thanks,

Hi, i have updated to the 2.0 patch today but still unable to play the game at all :(

Event Viewer shows the following:

Faulting application name: TPM.exe, version: 6000.0.37.2935, time stamp: 0x67999466

Faulting module name: UnityPlayer.dll, version: 6000.0.37.2935, time stamp: 0x679996c7

Exception code: 0xc0000005

Fault offset: 0x00000000000fc82a

Faulting process id: 0x827C

Faulting application start time: 0x1DBB9D29F649670

Faulting application path: X:\SteamGames\steamapps\common\Two Point Museum\TPM.exe

Faulting module path: X:\SteamGames\steamapps\common\Two Point Museum\UnityPlayer.dll

Report Id: 257669cf-298c-473d-92eb-291e8e55ba89

Faulting package full name:

Faulting package-relative application ID:

So i opened the latest crash dump i had in Visual Studio and loaded the appropriate Unity Player symbols file from Unity Hub. It appears to show the error with the below area in the MainThrd

UnityPlayer.dll!core::StringStorageDefault<char>::assign(char const *,unsigned __int64)

The disassembly part points to:
00007FFAC8BEC82A movzx eax,byte ptr [rcx+1Fh] but i am not sure if that is meaningful to yourselves

The exception is listed as "The thread tried to read from or write to a virtual address for which it does not have the appropriate access." I tried running as Administrator too but the same error occurs