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Guests standing around forever after buying ticket
Windows
Steam
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24 days ago
Apr 5, 2025, 5:14:07 PM

[public beta version]


Guests will buy a ticket, walk a few steps through the lobby and stop, until their food/drink/toilet needs are desperate, and then eventually just give up and leave. It seems to happen mostly to groups/families. Has been happening on both Memento Mile and Passwater Cove

Step by step of the bug
Step 1
Place ticket booths
Step 2
Wait for a group to buy tickets
Step 3
See if they advance in to museum or not
General information
Category
Sub-category
Gameplay
Features/Mechanics
Platform
Distribution
Game version
Windows
Steam
Hotfix - 1.2.178466
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Were you able to reproduce the bug reported by gemmarhian?
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TwoPointChizel
Hello, sorry about that! Would you be able to share your save with us to see if we can spot the problem? I've added the steps to do so into the comments below. Thanks, Chizel
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24 days ago
Apr 6, 2025, 11:25:11 AM
Windows
Steam
Hotfix - 1.2.178466

I had this issue too with the public beta. Do you have any partition walls at the entrance ? They seem to get my staff and visitors stuck.


I reverted to the last stable version now and there the same setup works.

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23 days ago
Apr 6, 2025, 7:34:21 PM
Windows
Steam
Hotfix - 1.2.178466

Hello, 


Sorry to hear this! 


So that I can try to investigate your issue further, would you mind sending across your Two Point Museum folder? To do so follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option).


Zipping a folder is a way of compressing it into a smaller size. If you don't have an option to do this, you may need to download a program to help. I use one called 7zip which can be obtained here. The top option - ".exe - 64bit windows..." should do the trick. Once zipped up, you can attach it to your reply.


Thanks,


Chizel


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23 days ago
Apr 7, 2025, 9:40:24 AM
Windows
Steam
Hotfix - 1.2.178466

I've uploaded my whole folder here: https://www.swisstransfer.com/d/a44db1ee-1db3-47e3-bf4f-d62eb0632de2


I deleted my campaign that had the issue when I rolled back to last stable but the sandbox game should have the issue in the main museum. I can't check it anymore but I don't think I've changed anything from when it started.


For me it's only happening with the public beta.

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