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passwater cove guests disappearing
Windows
Steam
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a month ago
Mar 30, 2025, 8:45:06 PM

The museum map says I have 400 guests. The total once I open the level says just under 100 but I'm making no money. When I click on the guests names, most have 0 health and it takes me to an area in the water where hundreds of them apparently are! Patch number 1.2.17856 (not listed above).

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Windows
Steam
Hotfix - 1.2.178466
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TwoPointChizel
Hello, sorry about that! Would you be able to share your save with us to see if we can spot the problem? I've added the steps to do so into the comments below. Thanks, Chizel
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a month ago
Mar 31, 2025, 8:16:51 PM
Windows
Steam
Hotfix - 1.2.178466

Hello, Sorry to see this! 


It was an issue we thought was fixed in an update a while ago. It looks like you are on 1.2.178466 according to your logs - to check, look in the top left corner of the main menu after loading.


So that I can try to investigate your issue further, would you mind sending across your Two Point Museum folder? To do so follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option).


Zipping a folder is a way of compressing it into a smaller size. If you don't have an option to do this, you may need to download a program to help. I use one called 7zip which can be obtained here. The top option - ".exe - 64bit windows..." should do the trick. Once zipped up, you can attach it to your reply.


Thanks,


Chizel


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a month ago
Mar 31, 2025, 10:00:43 PM
Windows
Steam
Hotfix - 1.2.178466

I have discovered the issue tonight. I built my second building on the island type area that opened up and because I built right to the edge of the build area without a door people couldn’t get through to the museum. There was nothing to tell me this was the issue or to stop me building up to this point so that probably needs looking at but at least mine is sorted. 

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